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FAQ

Book and complete a visit with one of TIN Rx's doctors or specialists. 

If your visit results in a prescription, we'll send your medication right to your door - with free delivery and no strings attached! 

We're a real pharmacy that uses our decades of combined experience to provide you with the same quality medications as any other pharmacy. The only difference is we fill your prescriptions from our San Francisco location and ship them to you! 

Simply go to tinrx.com and go through the process seamlessly. TIN Rx offers an easy and affordable prescriptions from our providers. Book and complete your visit. If you are eligible after meeting with our Telehealth prescriber, your script will be sent to our Pharmacy electronically and your medications will be on the way. 

We only ship in the United States. TIN Rx currently has pharmacy licensure and ships to the states of AZ, CA, CO, CT, FL, IL, MA, NV, OH and WA. We do not ship internationally. 

When you order from TIN Rx, your items will be shipped to arrive at the earliest possible date. Depending on where in the United States we are shipping and how long it takes for processing & handling time, orders usually take anywhere between 5-8 business days (plus postal delays). We provide complete tracking information, so you will know where your package is along the way.  

Tracking numbers will be sent as soon as your order is processed and shipped. Sometimes additional delays may arise that are beyond our control such as postal delays due to inclement weather. Thank you for your patience and understanding! 

Shipping with TIN Rx is always free!  

TIN Rx offers telehealth in the following States: AL, AR, AZ, CA, CO, CT, GA, IA, ID, IL, IN, KY, LA, MA, MD, MI, MN, MS, NC, NJ, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, and WA. More to come soon! 

TIN Rx currently has pharmacy licensure in the states of AZ, CA, CO, CT, FL, IL, MA, NV, OH and WA.

At TIN Rx, you only pay for your prescription, and nothing more. 

We've got your back with all the things you need for an affordable and convenient pharmacy experience. Just head over to generics.tinrx.com, enter in what medication you're looking for, and we'll show how much it will cost. As always, shipping is free on every order! 

We know it sounds too good to be true, but we are able to offer most medications at a lower price because our prices are not dictated by insurance. We use generic medications whenever possible, meaning you never have to pay for a brand name. 

Refills are shipped at regular intervals for the length of your prescription. Our pharmacists will time it so your next shipment arrives before you run out! 

You may cancel any prescription order that has not already been processed. 

We do not offer returns for any processed prescription order. 

You can track your prescriptions by logging into your TIN Rx account. We will also email you the tracking information once your prescription has been shipped. 

We don’t accept insurance, but you'll likely still pay less for your medications by using TIN Rx. 

Here's why: 

Instead of paying high co-pays and deductibles for generic drugs with a middleman like an insurer or plan administrator in the mix, we sell these lower cost generics directly to customers at a certain price without any administrative fees that come standard from other pharmacies. 

Yes, transferring your prescriptions to TIN Rx is easy! Call us at (+1) 866-468-4679 to transfer! 

You should have received an email from TIN Rx with your shipment tracking number to track the status of your shipment. If your shipment hasn't arrived or you're unable to find your package, please contact our customer support at 866-468-4679, or email us at info@tinrx.com

Transferring your prescriptions to TIN Rx is easy!  

Simply call us at:  628.895.9508 or Fax us at: 628.895.9509 

E-scribe to: TIN RX / Castro San Francisco 

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